Privacy Policy

Privacy Policy

Effective Date: 01/01/2025

Welcome to iTech Mobile Repair, Southern Illinois’ trusted repair center for phones, tablets, computers, and gaming systems. Your privacy and safety matter to us. This policy explains how we collect, use, and protect your personal and device data—and our legal obligations regarding illegal content.

1. What We Collect

To serve you effectively, we collect only what’s necessary:

Contact Info – Name, phone number, and email

Device Info – Brand, model, serial number, and diagnostic details

Service Records – Past repairs and warranty history

Payment Info – Processed securely via third-party providers (we do not store your card data)

Access to Devices – Occasionally, we may require temporary access to test functions (camera, charging, etc.), always with your permission

2. How We Use Your Info

We use your information to:

Diagnose and repair your device

Contact you about service updates or pickup

Track service history and warranties

Follow up with optional reminders or updates (you can opt out any time)

3. Device Access & Legal Responsibilities

We do not intentionally access personal files or media on your device unless it is directly necessary for diagnosis or repair (e.g., checking if a screen or camera works).

However, if during routine work we inadvertently discover any illegal material, including child sexual abuse material (CSAM) or other criminal content, we are legally required to:

Stop all repair work immediately

Report the content to the proper authorities

Cooperate fully with law enforcement as required by federal and state law

We take this obligation seriously and act in compliance with all applicable regulations.

4. How Your Info Is Shared

Your data is never sold or shared outside of these cases:

Repair vendors – When ordering parts needed for your specific service

Legal compliance – When required by law enforcement or court order

Non-personal analytics – For service quality improvements (no personal data is used)

5. How We Protect Your Data

Your information and device are protected with secure handling practices:

Authorized staff access only

Devices are stored safely while in our care

Personal content is treated with confidentiality and respect

6. Warranty Support & Data Retention

We keep basic service records to support your limited lifetime warranty on most repairs. These records are kept securely and only for warranty and service-related purposes.

7. Your Rights

You may:

Request a copy of your service records

Ask us to update your contact info

Request deletion of your data (unless needed for legal or warranty purposes)

8. Questions or Concerns?

We’re always here to help.

📞 618-980-0259

📧 service@itechmobilerepair.com